Travel and Expense CVO Spanish Bilingual Analyst

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am), meaning the successful candidate will be required to report to the office based on business needs, with in-office attendance determined as necessary.

The Role

The Travel & Expense (T&E) Audit and CVO Analyst is primarily responsible for managing and resolving CVO tickets and overseeing the end-to-end processing of toll and violation invoices for company-owned vehicles. The role ensures that each invoice is accurately reviewed, timely processed, properly documented, and routed to the correct responsible party, helping prevent late fees, maintain compliance, and support operational accuracy across the CVO function.

In addition to CVO responsibilities, the position is responsible for the comprehensive audit and review of employee expense reports to ensure compliance with GM policies, internal controls, and regulatory requirements. This includes validating transaction accuracy, identifying discrepancies or non-compliant expenses, and applying appropriate audit actions in accordance with established guidelines. The Analyst provides support to GM employees across Mexico and South America (Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay), through multiple communication channels, including phone, email, and chat.

The Analyst also ensures timely resolution of inquiries and issues, maintains accurate documentation, and contributes to the continuous improvement of audit processes, controls, and system functionalities to enhance operational efficiency and compliance effectiveness.

What You'll Do

CVO Responsibilities

• Manage and resolve CVO tickets accurately and within required turnaround times, ensuring timely and high-quality support to employees.
• Perform end-to-end management of toll and violation invoices issued to company-owned vehicles, ensuring each invoice is accurately reviewed, timely processed, properly documented, and routed to the correct responsible party.
• Help prevent late fees, maintain compliance, and support operational accuracy across the CVO function.
• Adhere to service level agreements (SLAs) for case management and resolution timelines.
• Respond to employee concerns related to CVO tickets, toll and violation invoices, corporate card concerns, expense processing, and travel-related inquiries through phone, email, and chat in a professional and timely manner.
• Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary.
• Maintain accurate and timely documentation of case activities, resolutions, and follow-up actions.

Audit and Compliance

• Review and audit employee expense reports for accuracy, proper documentation, and compliance with GM's Global Travel & Expense Policy and applicable local regulations.
• Apply travel and expense guidelines to determine whether reports are in line with policy, identify and flag non-compliant transactions and follow up with employees for resolution.
• Monitor aged transactions on the corporate card, ensuring timely clearance in accordance with policy.
• Execute the offboarding process for corporate cards and expense reports, following approved guidelines.
• Perform targeted audits and resolve identified issues, maintain confidentiality of employee information and adherence to GM corporate policies and external regulatory requirements.

Case Management

• Adhere to service level agreements (SLAs) for case management and resolution timelines.
• Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary.
• Maintain accurate and timely documentation of case activities and resolutions.

Reporting and Analysis

• Generate regular reports on expense trends, policy violations, and audit findings.
• Analyze data to identify patterns and recommend improvements to T&E policies and procedures.

Support and Communication

• Provide guidance and support to employees regarding expense submission and policy interpretation.
• Serve as a key point of contact for employees requiring assistance with CVO tickets, tolls invoices, expense reporting, and Concur navigation.

System and Process Management

• Work within the company's expense management system to process and audit reports.
• Support the processing and tracking of tolls invoices and ensure accurate system documentation.
• Participate in system testing and upgrades as needed.
• Suggest process improvements to drive operational efficiency, service excellence, and enhance quality, speed, and safety.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in accounting, Finance, Business Administration, or any related field.
• Fluent in Spanish and English, with strong verbal and written communication skills in both languages.
• Preferably with 2+ years of experience in travel and expense auditing or related finance role.
• Strong understanding of expense policies, internal controls, and compliance requirements.
• Knowle of expense management and case management systems and (e.g., Concur, Workday, Service, SAP).
• Strong attention to detail, analytical thinking, communication skills, and the ability to independently manage multiple priorities.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visitHow we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.