Trilingual Credit & Collections Analyst (English, French, Spanish)

Trilingual Credit & Collections Analyst (English, French, Spanish)

Department: Finance

Employment Type: Full Time

Location: CRI-Costa Rica-Belen

Description

The Associate Financial Analyst Trilingual (EN-FR) should be responsible to assist in resolution of outstanding invoice problems from past due accounts. Respond to inquiries from customers or external collection resources. Place and receive calls and send messages to those with unresolved issues or past due balances. Find and contact debtors to arrange past due balances. Keep accurate records and reporting on collections activity. Identify irregular behavior on the account and report to upper management. Perform collection activities based on the internal collections process. Provide consistent follow up on the account portfolio based on the action plan assigned. Escalate accounts to Sales team when appropriate.

Role expectations

In this role, you will...

• Manage an assigned account portfolio.

• Perform collection's actions based on the Collection's process.

• Provide assistance to internal and external customers.

• Perform Inbound and Outbound calls by joining the department's queue.

• Document all interactions.

• Interact with areas related to Customer Payments (schedule and conduct meetings and presentations).

What we're looking for

Typically:

• Bachelor's degree in finance, accounting, business administration, or related field.

• One year of directly related experience.

• To develop at this level for 2-3 years.

• Advanced English and French Level.

• Proficiency with computers and standard software programs (Excel, Word, Power Point, e-mail, etc.).

• Advanced knowledge of accounting software and database management.