Dental Medical Admin Assistant (Bilingual Spanish & English)

Join Us as a Medical Virtual Assistant!

Are you organized, tech-savvy, and passionate about helping healthcare professionals run smoothly?

We're looking for a Medical Virtual Assistant who can provide remote administrative and technical support, helping medical teams stay efficient and focused on patient care. With your expertise in practice management software, you'll be a key part of keeping operations running seamlessly!

What You'll Do:

• Answer calls, respond to inquiries, and direct patients to the right healthcare staff
• Schedule and confirm appointments, ensuring smooth calendar management
• Follow up with patients after appointments to assist with next steps and outstanding bills
• Keep patient records up to date with precision using EMR/EHR systems
• Handle correspondence, including emails, letters, and faxes, professionally and efficiently
• Offer general administrative support to the medical team as needed
• Verify patient insurance coverage and benefits before appointments and procedures
• Obtain pre-authorizations and referrals from insurance companies to ensure a smooth billing process
• Manage and process all patient referrals
• Support the medical biller by assisting with tasks like drafting appeal letters

Requirements

What We're Looking For:

• Proficient in English communication, both written and verbal, at a C1 level.
• Fluent in Spanish & English
• At least 2 years of experience in medical administration.
• Should have Dental experience doing prior authorization and insurance verification.
• Proficient in virtual office tools, and communication platforms
• Strong customer service and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Understanding of HIPAA regulations and the importance of patient data confidentiality
• Strong problem-solving skills and ability to work with minimal supervision
• High school diploma or equivalent
• Willing to work on Pacific Standard Time (PST) schedule (8:00 AM - 4:00 PM PST).

Device Requirements:

• Processor: Intel Core i5 or AMD equivalent
• OS: Windows 10+ or recent Mac OS
• RAM: 8GB+
• Storage: Minimum 250 GB
• Antivirus: Up-to-date
• Internet: Minimum 20 Mbps
• Noise-canceling with clear microphone

Benefits

Why You'll Love Working with Us:

• Competitive Pay: Earn USD $6 per hour, based on your skills and experience, for a full-time (40 hours/week) role.
• Future Focused: We offer a retirement plan to help you secure your financial future.
• Health Coverage: Enjoy health insurance to keep you and your family healthy and worry-free.
• Stay Connected: Get a $25 monthly Wi-Fi subsidy to ensure fast, reliable internet.
• Work-Life Balance: Paid time off and paid sick leave so you can recharge and take care of yourself.

Ready to Elevate Your Career?

If you're passionate about making a difference and want to grow your career with us, we'd love to hear from you. Apply today and let's get started!