ISG Premier Technical Support Specialist - with Spanish

General Information

Req #

WD00061983

Country/Region:

Bulgaria

City:

Sofia

Date:

Tuesday, May 7, 2024

Working time:

Full-time

Additional Locations:
* Bulgaria

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

As a Storage Premier Technical Support Engineer, you'll provide critical support to enterprise customers, focusing on Lenovo ThinkSystem DE, DM, DG, and DS storage products. Your role involves identifying, diagnosing, replicating, and resolving technical issues promptly. Success requires a proactive, self-motivated approach, strong customer service, and technical problem-solving skills.

Key Qualifications:

• Expertise in Block, File, Object Storage, and Page (NVMe).
• Proficiency in DAS, SAN, and NAS systems.
• Familiarity with Storage ONTAP, ONCOMMAND OS functions.
• Experience in managing Volumes, LUNs, groups, and various storage features.
• Knowledge of high availability, clustering, RAID, and DDP groups.
• Proficient in Topology Management, including installation and debugging.
• Competence in networking, OS stacks, and multipath configurations.Familiarity with DE/DM storage systems, Fiber Channel, iSCSI, Ethernet, and NVMe. Experience in Linux, VMware, vSAN, Windows Server OS, and storage protocols (CIFS, iSCSI, NFS). Exposure to Kubernetes, Storage OS, SANtricity, SVC, Rest API, and CLI usage.
• Documentation and procedural writing skills.
• Proficiency in Python and scripting tools.
• Collaboration with customers, partners, and support personnel.
• Proven experience in debugging storage issues and performance tuning.

Requirements:

• Fluent Spanish language
• Demonstrable experience in three of the following: Enterprise Storage, Virtualization, Hybrid Cloud Technologies, All-Flash Storage, Software-defined and Object Storage, Data Protection technologies.
• Strong interpersonal communication and customer service skills.
• In-depth knowledge of storage technologies and integrations.
• Availability for 24/7 shift work and on-call rotation.
• Preferred storage certifications: NCTA, NCDA, NCIE.

You will be reporting to EMEA ISG Manager.

What We Will Offer:

• An open and stimulating environment within one of the most forward-thinking IT companies.
• Flat structures and fast decision-making processes.
• A modern and flexible way of working to combine personal and professional life, working from home.
• An international team with a high focus on Gender Diversity.
• Attractive compensation package.

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Bulgaria

* Bulgaria