Summer Intern - Technical Support (Spanish speaking)

About us

Winnow is a fast growing start up, developing cutting edge technology to tackle the $1 trillion global food waste problem by transforming the way we produce food. Established in 2013, we are currently operating in over 70 countries, and we are just at the start of our journey.

As the global leader in addressing food waste, we are committed to continuing to push the envelope on what technology can do to solve this problem. For example, Winnow Vision, our artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.

Other recent accolades saw Winnow awarded a winner of Impact 50's most impactful companies to work for, as well as included in the Top 30 Best Small and Medium companies to work for in 2023 by undelucram.ro.

Our intern programme

Participating in the intern programme at Winnow isn't about taking a back seat. You'll be given real work and will be accountable for delivering a set of assigned responsibilities.

The Technical Support team is the lifeline to our sites. As an intern in our Support team you'll play a frontline role in delivering the exceptional Technical Support service our customers deserve and will directly help them reach their food reduction targets.

More specifically, during your placement you will learn to:

• Assess and solve any technical challenges faced by our clients within specific SLA's
• Track Winnow systems globally (with a focus on EMEA and Americas regions), and proactively contacting sites where technical challenges are detected
• Identify root cause problems and escalate common issues to the tech team in a structured manner
• Review and monitor our Kanban and Zendesk boards
• Log and update records of issues as they escalate
• Provide help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Develop product knowledge documentation to serve as a technical resource
• Collaborate closely with internal teams in different regions

About the team

The Technical Support team plays a crucial role in taking responsibility for running the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites.

The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. Once, key clients, the aim is to provide an immaculate service avoiding churn and increasing revenue.

Tech Support team is the lifeline to our sites. We believe in excellent customer service and put our clients at the forefront of what we do. This role is responsible for being the frontline support to our clients and ensure they are able to use the Winnow system to reach their food reduction targets. The role would be perfect for someone that loves problem-solving, proactively speaking to customers, and wanting to operate independently.

Our Technology

Technology is at the forefront of what we do, and the success of our company is based on our world-class technology and on finding solutions to real world problems that have not been solved to date.

Our current stack includes:

• Languages: Java, VueJS, Python, Go
• Android apps (Kotlin/Java)
• PostgreSQL, MySQL
• REST APIs
• Analysis of Technical Issues / Troubleshooting
• Hands-on IT background, with technical understanding, appreciation of modern systems architecture, security and high availability.
• Designing and manufacturing IoT 'smart' edge devices and expanding using Linux powered devices on the field collecting data using cutting edge technologies (BalenaOS/ShellScripting)
• Focus on security, user authentication, permissions, data integrity, customer satisfactions
• AWS Cloud using EC2, Aurora, S3 and other services
• JIRA, Confluence, BitBucket (Atlassian products)
• Moving to a Microservices architecture using Kafka for messaging and currently implementing other patterns
• Agile team using Scrum or Kanban (each team chooses the best approach to drive results)
• Reporting and Analytics using Pentaho

Requirements

About you

Driven and ambitious you will be excited about gaining experience in a fast paced organisation during one of the most exciting and dynamic times in our business.

Things move quickly at Winnow so you'll be able to work under pressure, get going of your own accord and use your initiative to get things done. You'll be able to work at speed without compromising on accuracy and will be able to work as part of a team.

Your extraordinary attention to detail, and pride in what we're creating, means your standards are always high. You're also resilient, tenacious and open to feedback.

You will work alongside a talented team who are motivated by building an exciting business and leaving the world a better place than we found it.

Education and experience:

Must have:

• Candidates are likely to be at least diploma educated
• You have an advanced business level in both English and Spanish
• Availability to work the afternoon/evening shift at the end of the internship period to cover EMEA and Americas regions

Nice to have:

• Experience in Customer Support or Technical Support
• ITIL Foundation
• Knowledge of the operating systems and relevant hardware or software
• Ability to quickly understand complex or technical concepts
• A keen user of technology and experienced in troubleshooting problems with ease
• Strong analytic skills; comfortable using data management tools such as Excel, performing data analysis and data annotation as needed.
• Minimum Database experience with SQL
• Experience using Google applications to coordinate with colleagues

Personal Attributes:

• You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
• You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
• You are transparent and act with integrity at all times
• You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
• You are passionate about your career. You proactively stay abreast of developments in your own field of study whilst being driven and committed to helping the organisation achieve its mission
• Proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
• Able to self-organise, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
• Demonstrates excellent communication skills. You are articulate in both written and spoken English. You listen attentively; you process and comprehend what you hear. You are also confident enough to ask questions and to clarify ambiguous points
• You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.

Benefits

Join us this Summer and you'll look forward to:

• A competitively paid, 10 week summer internship (starting 14th July)
• 2 Wellness hours per month plus a 274 RON gross monthly wellness allowance
• Meal tickets - 35 RON per working day
• A permanent offer to join Winnow if you are successful on your internship (which can start on a part-time basis if you are still completing your studies)
• The chance to work on real projects and do real work
• Working with great technology and great technologists
• The support of a buddy in addition to a manager to support you during the programme
• Regular constructive feedback
• The opportunity to present your work to senior stakeholders and the company Founders
• Working on product with a great social mission
• Joining with a group of equally talented interns with regular social events planned