Collections Analyst (Spanish Speaker) (Muntinlupa City, National Capital Region (NCR), PH, 1781)

Requisition ID: 24233

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments-Catalysts Technologies and Materials Technologies-provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Grace, a Standard Industries company, is a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products - like renewable fuels, pharmaceuticals and food packaging - better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, MD and locations worldwide. For more information, visit Grace.com.

Job Description

Utilizing hands-on experience in collections techniques, accounts receivable management, customer account reconciliation and customer service issues, the Collections Analyst - Americas will be responsible for assisting the Collections leader - Americas to execute monthly collection strategies and support monthly customer reconciliation and reporting deliverables.

Responsibilities

• Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances,
• Executes strategy developed by the Collections Leader to collect outstanding balances from customers.
• Conducts collection follow-ups as needed via email, web portal, phone calls, or other medium.
• Daily review and release of blocked orders under the direction of the Credit / Reporting Analyst.
• Works closely with the cash applications team to resolve disputed items, unapplied cash postings, and over/short payments.
• Escalates problem accounts to the Collections Leader for resolution.

Required Qualifications

• 3+ years Collections / Revenue Chain experience.
• Fluent in Spanish both written and oral.
• Experience in Shared Services / Business Process Outsourcing industry, preferably with multinationals.
• Excellent interpersonal and organizational skills relating to customer service and customer relations.
• Strong communication and presentation skills.
• Proficient in Microsoft Office Suite applications, especially Excel.
• SAP & BW experience preferred.
• BA degree or equivalent preferred.

Benefits

• Guaranteed 14th Month Pay
• Above-market Retirement Plan Design
• LinkedIn Learning Access
• Established Performance Incentive Program
• HMO coverage for employees on day 1 (with pandemic coverage)
• Free HMO coverage for up to 3 qualified dependents
• Educational Assistance

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.