Collections Analyst - with Spanish language

COLLECTION ANALYST (with Spanish)

the role is responsible for managing and driving Credit & Collections resources in order to accelerate cash flow by ensuring collection from customers in due time. This role requires a balance between customer relationships and key finance performance metrics. Is responsible for controlling the expenses and ensuring the compliance with internal controls, SOX requirements, internal Code of Conduct.

SPECIFIC REQUIREMENTS:

• Excellent knowledge of the English and Spanish language (C1or C2)

• Must be customer service oriented;

• Excellent communication skills;

• Ability to perform multi tasking;

• Be versatile and resilient to pressure;

• Communication skills;

• Organizational skills;

• IT skills and systems understanding;

• SAP knowledge

• Excel skills in intermediate level in Excel

COMPETENCES:

• Customer focus;

• Drive for result;

• Problem solving;

• Influencing others;

• Listening;

• Priority setting;

• Planning;

• Functional/technical skills;

• Business acumen;

• Informing.

DUTIES, RESPONSIBILITIES

Duties:

• Very good understanding of End 2 End of Order to Cash process as well as your client's businesses.

• Managing Credit & Collections resources to maximize cash flow through accounts receivable turnover by performing Collections activities for an assigned portfolio via email and phone calls; assisted by web-based tools that will enhance the day-to-day tasks.

• Overseeing the collection of delinquent accounts, including arranging payment plans as well as recommendations for turning accounts over to collection agencies or for legal action.

• Implementing policies and procedures governing collections.

• Driving identification and implementation of process and system enhancements.

• Collaborating with business unit and functional leaders.

• Managing the escalation matrix for complex situations

General responsibilities:

• Uses and maintains the equipment 100% functional and not exceeding the standard technical parameters.

• Is responsible for the quality of the work.

• Keeps deadlines for the tasks set by the hierarchical superior.

• Adopts permanent behavior able to promote a good image and interests of the company.

• Is taking initiative to resolve crisis affecting the company.

• Is required fulfil the tasks within the limits set by the job description.

• Is obliged to strictly respect the labor discipline and, in case of failure, management will take the most severe measures, leading to dissolution of the individual disciplinary work.

• Maintains confidentiality of information relating to business activities, classified as confidential.

• Solves the tasks transmitted by the management, promptly.

• Is required to fully repair the damage caused by his fault, by failure or faulty or delayed fulfillment of tasks set forth in job description.

• Is responsible of the quality of fulfilling the duties, tasks and responsibilities set by superiors.

• Complies with internal rules and is responsible to fulfill all the duties and tasks from the job description as well as company's rules related to work's safety and health.

• Is responsible of the quality of issued documents, work discipline and efficient usage of the working time