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Fecha de publicación 24.07.2024

COLLECTION ANALYST (with Spanish)

the role is responsible for managing and driving Credit & Collections resources in order to accelerate cash flow by ensuring collection from customers in due time. This role requires a balance between customer relationships and key finance performance metrics. Is responsible for controlling the expenses and ensuring the compliance with internal controls, SOX requirements, internal Code of Conduct.

SPECIFIC REQUIREMENTS:

• Excellent knowledge of the English and Spanish language (C1or C2)

• Must be customer service oriented;

• Excellent communication skills;

• Ability to perform multi tasking;

• Be versatile and resilient to pressure;

• Communication skills;

• Organizational skills;

• IT skills and systems understanding;

• SAP knowledge

• Excel skills in intermediate level in Excel

COMPETENCES:

• Customer focus;

• Drive for result;

• Problem solving;

• Influencing others;

• Listening;

• Priority setting;

• Planning;

• Functional/technical skills;

• Business acumen;

• Informing.

DUTIES, RESPONSIBILITIES

Duties:

• Very good understanding of End 2 End of Order to Cash process as well as your client's businesses.

• Managing Credit & Collections resources to maximize cash flow through accounts receivable turnover by performing Collections activities for an assigned portfolio via email and phone calls; assisted by web-based tools that will enhance the day-to-day tasks.

• Overseeing the collection of delinquent accounts, including arranging payment plans as well as recommendations for turning accounts over to collection agencies or for legal action.

• Implementing policies and procedures governing collections.

• Driving identification and implementation of process and system enhancements.

• Collaborating with business unit and functional leaders.

• Managing the escalation matrix for complex situations

General responsibilities:

• Uses and maintains the equipment 100% functional and not exceeding the standard technical parameters.

• Is responsible for the quality of the work.

• Keeps deadlines for the tasks set by the hierarchical superior.

• Adopts permanent behavior able to promote a good image and interests of the company.

• Is taking initiative to resolve crisis affecting the company.

• Is required fulfil the tasks within the limits set by the job description.

• Is obliged to strictly respect the labor discipline and, in case of failure, management will take the most severe measures, leading to dissolution of the individual disciplinary work.

• Maintains confidentiality of information relating to business activities, classified as confidential.

• Solves the tasks transmitted by the management, promptly.

• Is required to fully repair the damage caused by his fault, by failure or faulty or delayed fulfillment of tasks set forth in job description.

• Is responsible of the quality of fulfilling the duties, tasks and responsibilities set by superiors.

• Complies with internal rules and is responsible to fulfill all the duties and tasks from the job description as well as company's rules related to work's safety and health.

• Is responsible of the quality of issued documents, work discipline and efficient usage of the working time

Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.

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