Collections Consultant - Senior Process Associate - Spanish - Hybrid Bucharest

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collections Consultant - Senior Process Associate - Spanish - Hybrid Bucharest!

Responsibilities
• Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader
• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions
• Ensure file management according to the flow (writings / requests / calls, credit investigations)
• Customer service through electronic channels
• Projecting a positive image of the company and brand
• Implementing changes using your creativity and focus on process improvement
• Verify and update customer information during each telephone exchange
• Negotiate an immediately regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.)
• Sharing with all team members any relevant knowledge obtained through customer interactions
• Attending training sessions
• Arranging working schedules with colleagues flexibly, according to business needs
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
Qualifications
Minimum qualifications
• Very good knowledge of Spanish (C1) and English (B2)
• Bachelor's degree.
• Good MS Office knowledge.
• Analytical thinking and self-starter.

Preferred qualifications
• Relevant experience in phone customer service/collections.
• High motivation and ability to learn.
• Ability to work under time pressure.

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.