Collections Specialist (Spanish Speaker)

The Company

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

The Position
Collections Specialist (Spanish Speaker)

Job Summary

In 2019, we established our first Shared Service Center (SSC) in Greece, with the goal of streamlining and optimizing financial operations for our entities across Europe. Today, the SSC plays a key role in our financial operations and has been recognized as a Great Place to Work, reflecting our commitment to quality, employee support, and a positive work environment.

As part of our ongoing growth, Imerys is redesigning its Credit Management structure, focusing on harmonizing and standardizing processes, while adapting credit policies across Europe. We are committed to enhancing our cash flow strategies, analyzing payment patterns, and identifying risks through data-driven insights. As part of this transformation, we are establishing a dedicated Collections team to further strengthen our collections process and contribute to the success of our finance team.

We are actively looking for Spanish-speaking professionals to join our international collection team and support our entities across the Hispanophone region.

What We Offer:

• Competitive compensation package
• Hybrid work model
• A dynamic, multicultural team with opportunities for personal and professional growth
• Access to continuous learning and development programs
• Health insurance and other benefits tailored to your needs
• Recognition as part of a Great Place to Work company culture
• The chance to work in a global environment, collaborating with colleagues from across Europe and beyond

Your Responsibilities:

• Assist in the collection of outstanding debts through effective communication via phone and email
• Maintain accurate records of customer interactions and account statuses in our CRM system
• Send Statement of Accounts and dunning letters
• Collaborate with internal departments to resolve issues impacting collections (payment behavior, billing issues, credit notes, ...)
• Identify and escalate complex account issues to appropriate team members
• Prepare and present reports on collections activities and account statuses to management
• Support the overall goals of the finance team and contribute to continuous improvement initiatives

Qualifications:

• Bachelor's degree in Accounting, Finance, or Business is a plus
• 0-2 years of relevant experience in Accounting, Collections, Credit, or related financial services roles
• Fluency in English and Spanish (additional languages are a plus)
• Experience with ERPs (SAP experience is a plus)
• Competent knowledge in Microsoft Office and/or Google Sheets
• Ability to adapt to changing situations and willingness to learn
• Strong time management and organizational skills
• Excellent communication skills with a focus on customer relations
• A proactive, solution-oriented approach to tasks

Why Join Imerys?

At Imerys, we believe in fostering a work environment where employees can thrive. By joining our team, you'll have the opportunity to work in a supportive, innovative, and collaborative environment. We are committed to providing our employees with the tools and resources needed to succeed and grow in their careers.

If you are passionate about collections, speak multiple languages, and want to be part of a leading global company, we want to hear from you!

Location(s)

Athens, Greece

Job Function

Finance

Job Sub-Function

Accounting & Reporting

Imerys Business Organization:

Business Support

Please contact the HR Business Partner below for any questions regarding your application:

Vasiliki Mavrokefalou (Βασιλική Μαυροκέφαλου)

Please review the Internal Mobility Principles before applying:

Career progression at Imerys is Employee Driven - Manager Supported - Imerys Enabled

You are encouraged to manage your career by actively building capability and experience.

What are the Conditions to apply for a role?

You can apply for any role if you have been in your current role for more than three years.

• If you have been in your role for less than three years, you should request approval from your manager and your HR manager.
• For employees who are in the beginning of their career, the first five years, this duration is reduced to two years.

You must inform your manager and your HR manager that you will apply for the role. If you are interested in a position but would like more information before formally applying, reach out to the HR contact identified in the offer for further information. Your request will be treated confidentially.

How do I apply for a position?

There are three key steps:

Inform your manager and your HR manager before a formal application

In the rare instance that your manager does not support your application, please contact your HR Manager to discuss.

Go to your personal page on Workday and enter the Careers section. Select the role you want to apply for. Follow the steps and ensure you attach a cover letter and a current resume.

What are the steps following my application?

The HR contact responsible for filling the position will contact you to confirm whether your background and experience will allow you to be considered as a candidate for the role.

If your application is considered, you will go through a selection process: interviews with the different persons identified in the interviewers panel.

What happens if I am selected for the position?

The terms of the offer will be provided by the HR in charge, respecting market competitiveness and internal fairness/equity.

You will be released from your former position in accordance with local practices e.g.: three month maximum notice period for Europe, one month maximum notice period for the USA. Exceptional circumstances will be taken into consideration to potentially adapt these durations

What if I am not selected for the position?

All internal candidates not selected will receive feedback about their candidature in person or via phone from the HR contact responsible for the role.

Position Type
Full time
and
Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.