HR Advisor with French and Spanish (maternity cover)

HR Advisor with French and Spanish (maternity cover)

Michelin is hiring!

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What we're looking for:

• Fluency in French (C1 level) and good level of Spanish;;
• A good team worker and customer-oriented approach;
• Problem solving skills;
• Customer Service experience would be a plus;
• Strong communication skills;

HR Advisor responsibilities:

• Administration of the benefit granted to Michelin employees and retirees in Spain (50%)
• Administratively solve tire fitting requests for eligible staff cars (first fitting, replacement after wear, replacement of previously fitted vehicle), ensuring that the correct size is chosen, respecting safety rules and local legislation in force.
• Administratively solve requests to equip company vehicles.
• Administratively solve requests for the fitting of bicycles for beneficiaries.
• Answer telephone calls received from beneficiaries and occasionally from Euromaster centers.
• Initiates telephone calls to pensioners and active employees to inform them of the delivery date of the tires ordered or to facilitate the processing of their requests.
• Initiate phone calls (occasionally) to Euromaster centers to check the delivery of certain orders
• Register tire orders in the order registration system.
• Confirms the treatment of beneficiary requests by mail and sends information on the registered orders required for the fitting of tires to Euromaster centers.
• Enter technical data (approvals and assembly confirmations) and personal data into the management system,
• whenever necessary, to ensure the accuracy of the history of each file processed.
• Process specific requests following the destruction of the vehicle fitted with tires and manage the resulting
• payments.
• Handle claims for reimbursement of invoices following damage to tires on a vehicle already registered in the system.
• Check the conformity of the invoices received from the partner assembly centers, validates their reimbursement and carries out other necessary steps (claims), if necessary.
• Close inactive employees' files and forwards the information to the payroll process team.
• Archive documentation according to the archiving procedure.
• Take note of employee complaints and resolve them as far as possible or refer to the operational leader or even the on-site specialist if the complaint is complex.
• Analyze the minutes received from beneficiaries following technical complaints (defective tires) and, if necessary, takes the necessary steps to exempt beneficiaries from the contribution.
• Administration of the benefit granted to Michelin employees and retirees in France (50%):
• Administratively solve tire fitting requests for eligible staff cars (first fitting, replacement after wear, replacement of previously fitted vehicle), ensuring that the correct size is chosen, respecting safety rules and local legislation in force.
• Administratively deal with requests for fitting out company vehicles.
• Answer telephone calls received from beneficiaries and occasionally from Euromaster centers.
• Initiate telephone calls to pensioners and active employees to inform them of the delivery date of the tires ordered or to facilitate the processing of their requests.
• Initiate phone calls (occasionally) to Euromaster centers to check the delivery of certain orders
• Register tire orders in the order registration system.
• Confirm the treatment of beneficiary's requests by mail or courier and sends the necessary tire fitment visit forms to the beneficiaries and Euromaster centers.
• Enter technical data (approvals and fitment confirmations) and personal data into the management system, whenever necessary, to ensure the accuracy of the history of each file processed.
• Handle specific requests following the destruction of the vehicle equipped with tires.
• Process invoice reimbursement claims following damage to tires on a vehicle already registered in the system.
• Close the files of inactive employees and forwards the information to the payroll team.
• Archive the documentation according to the archiving procedure.
• Take note of employee complaints and resolves them to the extent possible or refers to Sr. Benefits Advisor if the complaint is complex.
• Analyze technical complaints received from beneficiaries (defective tires) and takes the necessary steps to exempt beneficiaries from the annual contribution.
• Activity monitoring :
• Report to the senior or operational leader, specific process issues in the perimeter.
• Report performance and quality indicators defined with the parties.
• Contribute to the presentation of quarterly results on the performance of the Bucharest team.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we'll send you our offer.

LET'S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That's why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That's our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

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