HR Operations Sr Coordinator with Spanish

Overview

Location Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Job Overview

As an HR Operations Senior Coordinator, you will be responsible for employee services processes and transactions based on the agreed service catalogue and SLAs. The role will be responsible also for delivering standardized reporting and analytics and will leverage required HR systems and tools to meet the process requirements. The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA based customer service.

Responsibilities

• Delivering services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
• Ensuring consistent service delivery of agreed process and complete transaction tracking
• Identifying service delivery process improvement opportunities in the assigned process
• Ensuring a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements
• Partnering with the team to execute plans to improve customer satisfaction with a focus on processes
• Acting as a point of contact for employees and managers for all administrative queries and provision of administration support
• Delivering HR administration to the highest standards and in a timely manner (including: filing, letters, payroll processing, maternity, leavers, new hires, job changes, training, invoices etc)
• Day-to-day maintenance of HR Systems to ensure 100% data integrity and confidentiality of all employee records
• Providing process progress, governance and ensuring all cases are processed in a timely manner
• Acting as point of contact for any process and system related escalations
• MyHR Process and Transaction Subject Matter Expert
• Acting as a point of contact for any HR System escalations by managing escalations and taking ownership of ultimate issues resolution
• Collaborating with HRBPs
• Ensuring knowledge management platform is updated
• Managing internal and external audit compliance requirements

Qualifications

• 2 years in a large-scale global HR Operations/Shared Services environment
• HR Shared Services process and SLA management experience will be a plus
• Service management and ticket management system experience
• HR Delivery experience in local market
• Basic knowledge of Spanish labor law
• Fluency in English and Spanish
• Customer orientation
• Ability to work with different geographies and cultural experience sensitivity.
• Good knowledge of Excel
• Strong communication skills
• Demonstrated track record of strong service delivery