ICT4D Advisor I, AMER (English & Spanish required)

Job Description

Job Title: ICT4D Advisor I, AMER

Reports to: ICT4D Manager

Department: GKIM

Job Summary:

The ICT4D Technical Advisor, AMER provides technical advice and support to a range of program design and implementation issues in the area of ICT4D, with a focus on building ICT4D capacity and supporting the successful and appropriate implementation of ICT4D solutions. The Advisor is a leader within the ICT4D community at CRS providing hands-on support for the responsible and impactful use of technology to advance the delivery of high-quality programming to the poor and vulnerable. Their advice, knowledge, and support contributes to determining how effective, adaptive, and innovative CRS's use of ICT4D enables our programmes to be.

Roles and Key Responsibilities:

• Provide hands-on technical advice and support to regional and CP teams, remotely and on-site, on how best to design and apply ICT4D solutions, standards, and best practices, helping to ensure high-quality implementation. Assist country programs in deploying ICT4D solutions and with ICT4D vendor selection and management.
• Support the development and contribute to the implementation of agency-wide strategies, standards, tools, innovations and best practices in ICT4D that enable the responsible and impactful use of technology for increased programme quality. Help ensure the agency's ICT4D technology portfolio continues to meet evolving business needs.
• Contribute to embedding ICT4D in the technical design for proposals. Support the process of preparation, design, submission and approval of project concepts and full-fledged proposals.
• Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching.
• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda.

Key Working Relationships:

Internal

• Regional leadership (DRD-PQ/MQ)
• Regional IT Managers (RIMs) and Technical Advisors (RTAs)
• CP leadership
• CP ICT, ICT4D and MEAL Managers
• CRS ICT4D Product Teams (ICT4MEAL, ICT4Ag)
• Project ICT4D staff
• GKIM architects
• GKIM Service Desk and Test Teams
• Technical experts across sectors, monitoring & evaluation staff, business development staff, and owners of CRS business systems.

External

• Through NetHope and the ICT4D Conference, works with peers within the INGO industry to advance responsible and impactful use of technology in the sector.
• Regional/local level ICT4D communities

Qualifications

Basic Qualifications

Education and Experience

• Bachelor's degree in ICT4D-related field.
• Minimum 3 years' experience in software system development and deployment.
• Demonstrable experience building digital skills and capacity of both technical and non-technical audiences
• Demonstrable experience of leveraging digital technologies in international development, humanitarian and/or low resource contexts

Required Languages - Must be fluent in written and spoken English and Spanish.

Travel - Must be willing and able to travel up to 60%, including to resource poor locations.

Knowledge, Skills and Abilities

• Strong relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
• Able to effectively communicate complex technical processes, systems, risks and opportunities to non-technical audiences
• Presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented

Preferred Qualifications

• Master's degree is preferred
• Significant experience in deploying technology solutions (3 years) that support project activities in international aid and development.
• Extensive experience using digital technologies in support of relief and development efforts. Understanding of administration of devices and ability to assess devices for applicability to project needs.
• Expertise with using and configuring currently used CRS technologies (CommCare, PowerBI, ArcGIS online, Red Rose, DHIS2). Ability to quickly pick up knowledge and expertise on other solutions
• Understanding of the software development lifecycle
• Experience with human-centered design (HCD) approaches
• Basic understanding of monitoring and evaluation concepts

Agency Competencies (for all CRS Staff):

• Personal Accountability - Consistently takes responsibility for one's own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others - Works effectively in intercultural and diverse teams.
• Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change - Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others - Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset - Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS' work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

About Us

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS' processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS' Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.

About the Team

General Requirements

CRS offers are contingent on the selected candidate's ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements. All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.