Lead Credit Collection Analyst- Spanish Speaking

Entity:
Finance

Job Family Group:
Finance Group

Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Join our Budapest Team and advance your career as an

Lead Credit Control Analyst- Spanish Speaker

The role holder is supposed to work in alternating US shifts!

In this role You will:

• Effective cash collection and monitoring of customers' accounts (or own portfolio - may be cross business or cross country responsibility ) consistent with BP's credit standard & policies and preparing collection reports.
• Monitor credit and fraud violations and inform / involve all relevant partners within their DOA
• Dealing with customers' accounts and keeping these fully reconciled (including relationship with Accenture)
• Adhere to the Team's regular KPI's (such as working conditions and performance)
• Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path
• Maintain and develop working relationship with Cross functions (incl: Sales, Customer Service team etc)
• Be able to identify key , strategic or high risk business customers and issues and take actions together with the relevant partners
• Use all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
• Participate in Continuous Improvement efforts; initiate and raise "quick wins" where these are relevant
• Review and make decisions based on customers' blocked orders
• Compliance with all relevant Credit Management related and QMS/EMS policies
• Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed

What You will need to be successful:

• Fluency in English, Fluency in Spanish
• Previous credit control / cash collection or customer service experience at least 3+ years.
• Any kind of College Degree or Economics (High School) with relevant language skills
• Able to deal with complex situations while maintaining the right balance of customer and business focus
• Able to produce consistently high quality information within tight deadlines

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.