Multilingual HR Shared Services Center Support- Spanish Language Specialist

The Opportunity:

Avantor is looking for a dynamic, forward-thinking, and experienced Multilingual HR Shared Service Support Center, who will be responsible for delivering results against some of the most complex business and technology initiatives.

This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation - let's talk!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We Are Looking For:

We are seeking fluent speakers of Spanish to join our HR Shared Services Center team. As a Multilingual HR Shared Services Center Support, you will provide exceptional support to our global employees, responding to their HR-related queries and resolving issues in a timely and professional manner.

Key Responsibilities:

• Respond to HR-related queries from employees via multiple channels
• Provide support and resolve issues related to HR policies, procedures, and processes
• Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate
• Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases
• Communicate effectively with employees, managers, and HR stakeholders in Spanish
• Document and track employee inquiries and issues using our HR service management system
• Collaborate with HR teams to resolve complex issues and improve processes
• Participate in training and development programs to enhance knowledge and skills

Location: Onsite Coimbatore City

Reporting: Reports to Supervisor, Transaction Delivery

Requirements:

• Fluency in Spanish (Read, written and spoken)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Excellent problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Nice to Have:

• Previous experience in an HR Shared Services Center or similar role
• Basic knowledge of HR policies, procedures, and processes
• Knowledge of HR service management systems and software, like Workday and ServiceNow
• Certification in HR or a related field
• Experience working in a global, multicultural environment

Education: Bachelor's degree in human resources, Business Administration, or a related field.

• Language proficiency level: B1 or B2 level according to the CEFR (Common European Framework of Reference for Languages)
• Certification from a recognized language institution: Alliance Française, Instituto Cervantes, or Goethe-Institut
• Experience: 0-3 years of experience in any customer facing role or customer support.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation