El empleo ha caducado

El empleo ha caducado

Más trabajos en Hungría

Hungría, budapestHungría, budapest

myExpenses Analyst - Concur-2 with Spanish or Polish language

Hungría, budapestHungría, budapest

Spanish Speaking HR Analyst

Hungría, budapestHungría, budapest

Customer Support Specialist- Spanish Speaking

Hungría, budapestHungría, budapest

Employee and External Life Cycle Specialist UK&ES with Spanish Language

HungríaHungría

Credit Control Analyst- Portuguese/ Spanish Speaking

Hungría, budapestHungría, budapest

Senior Customer Service Representative- Spanish Speaking

HungríaHungría

Credit/Collections Analyst - Spanish Speaker

Hungría, budapestHungría, budapest

Data Analyst Intern (with Spanish language knowledge)

O2C Request and Disputes Management Senior Analyst Iberia with Spanish language
Hungría, budapestHungría, budapest

O2C Request and Disputes Management Senior Analyst Iberia with Spanish language

Fecha de publicación 13.10.2024

O2C Request and Disputes Management Senior Analyst Iberia with Spanish language
  • Location: Budapest, Hungary
  • Flexible working: 60% home, 40% office
  • Job type: Permanent, Full-time


About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Ready to get started?

Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Join our Order to Cash (O2C) team to help drive excellence with cutting-edge digital solutions, including AI and machine learning. We offer diverse global projects that ensure professional growth and learning in a fast-growing environment.

As part of Sanofi Business Services (SBS), you'll have opportunities for career development within a larger, dynamic network. Our O2C team handles vital functions like sales order management, credit risk, collections, and more-ensuring product delivery, cash flow, and customer satisfaction.

We're seeking experts in global processes, innovators eager to drive change, and professionals passionate about transforming Sanofi into a best-in-class organization.

Main responsibilities
  • Manage customer requests, disputes, claims, and returns in a timely manner to ensure first call resolution and positive customer experience
  • Collaborate with internal teams (Supply Chain, Commercial, Quality) to gather information and resolve cases within the service level target
  • Ensure accurate classification of requests and claims for effective root cause analysis and resolution
  • Follow the request/claim management guidelines to process necessary documents (credit/debit memos, returns orders) and ensure proper approval workflow
  • Escalate complex cases to relevant departments when needed and track progress to resolution
  • Support standardization of Iberia Order to Cash processes by documenting local specifics and suggesting improvements
  • Monitor reports and ensure adherence to internal controls and core model processes for efficiency and compliance


About you
  • Excellent written and verbal English and Spanish; other European languages are a plus
  • 2-4 years of customer service experience, preferably in Pharma, with strong understanding of order-to-cash processes
  • Experience with Salesforce Service Cloud (essential) and SAP in S4 Hana; expertise in MS Excel
  • Strong problem-solving, analytical skills, and business acumen; experience in process improvement projects
  • Ability to interact professionally with customers and manage complex processes in a matrix organization
  • Self-motivated, detail-oriented, organized, quick learner, and able to work under pressure
  • Team player with strong communication skills, able to collaborate across teams


Why choose us?
  • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
  • An attractive, market-oriented salary and cafeteria benefits
  • Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
  • Work from an "Office of the Year 2023" award winner
  • Collective life and accident insurance
  • Yearly medical check-up
  • An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
  • Your own career path within Sanofi
  • Your professional and personal development will be supported purposefully
  • Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)


Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document before applying.

#Sanofi #WeNeverSettle #SanofiCareers #PursueProgress #joinsanofi #DiscoverExtraordinary #careerswithpurpose #BudapestHub

#SanofiBudapestHub #LI-HYB #LI-EUR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Nos esforzamos por disponer de información fiable sobre cada trabajo. Por favor, díganos si nos hemos equivocado en algo o si encontraste algún problema técnico.

Más trabajos en Hungría

Hungría, budapestHungría, budapest

myExpenses Analyst - Concur-2 with Spanish or Polish language

Hungría, budapestHungría, budapest

Spanish Speaking HR Analyst

Hungría, budapestHungría, budapest

Customer Support Specialist- Spanish Speaking

Hungría, budapestHungría, budapest

Employee and External Life Cycle Specialist UK&ES with Spanish Language

HungríaHungría

Credit Control Analyst- Portuguese/ Spanish Speaking

Hungría, budapestHungría, budapest

Senior Customer Service Representative- Spanish Speaking

HungríaHungría

Credit/Collections Analyst - Spanish Speaker

Hungría, budapestHungría, budapest

Data Analyst Intern (with Spanish language knowledge)

Vivir y trabajar en Amsterdam
Vivir y trabajar en Amsterdam
Imagínate una ciudad donde los canales son como calles, las casas parecen flotar y la vida nocturna es de otro mundo. ¡Así es Ámsterdam! Esta ciudad holandesa, ubicada en el oeste de Europa, es un verdadero crisol de culturas. Con más de 800.000 habitantes, entre ellos un montón de extranjeros, aquí encontrarás de todo: desde tradiciones milenarias hasta las últimas tendencias.
Vivir y trabajar en Atenas
Vivir y trabajar en Atenas
Atenas no es sólo la capital de Grecia, sino también la ciudad más grande del país, con 1,3 millones de habitantes. Al ser una de las ciudades más antiguas del mundo, Atenas ofrece una rica historia y muchos monumentos que lo demuestran. De hecho, se dice que los primeros asentamientos tuvieron lugar varios milenios antes de Cristo.
¡Descubre el nuevo Workwide! Una experiencia digital para impulsar tu carrera en el extranjero
¡Descubre el nuevo Workwide! Una experiencia digital para impulsar tu carrera en el extranjero
 ¡Tenemos noticias increíbles! ¡Después de mucho esfuerzo y dedicación, Workwide está mejor que nunca!

Encuentra tu piso en Hungría

Estudio

704

Mes

91Días

Mi estadia

Apartamento

Hungría, budapestHungría, budapest
logo

Váci utca, Budapest

1Habitaciones

86m2Superficie

1Baños

390

Mes

120Días

Mi estadia

Residencias de Estudiantes

Hungría, budapestHungría, budapest
logo

Lónyay utca, Budapest

1Habitaciones

1Baños

563

Mes

Apartamento

Hungría, budapestHungría, budapest
logo

Báróczy utca, Budapest

1Habitaciones

120m2Superficie

1Baños

350

Mes

Apartamento

Hungría, budapestHungría, budapest
logo

Rákóczi út, Budapest

1Habitaciones

86m2Superficie

1Baños

340

Mes

150Días

Mi estadia

Apartamento

Hungría, budapestHungría, budapest
logo

Bródy Sándor utca, Budapest

1Habitaciones

85m2Superficie

1Baños

420

Mes

120Días

Mi estadia

Apartamento

Hungría, budapestHungría, budapest
logo

Aradi utca, Budapest

1Habitaciones

35m2Superficie

1Baños

1,100

Mes

30Días

Mi estadia

Apartamento

Hungría, budapestHungría, budapest
logo

Múzeum utca, Budapest

1Habitaciones

50m2Superficie

1Baños

1,500

Mes

30Días

Mi estadia

Apartamento

Hungría, budapestHungría, budapest
logo

Akácfa utca, Budapest

1Habitaciones

75m2Superficie

1Baños

420

Mes

180Días

Mi estadia

Consigue trabajo en el extranjero con Workwide. Es más fácil de lo que crees y miles de españoles lo han hecho desde 2014. Consulta la mayor base de datos de empleos españoles en el extranjero o regístrate para hablar directamente con nuestro atento equipo de reclutadores.

[email protected]

+46 54 22 44 440

Workwide AB

Trekantsgatan 3

652 20, Karlstad

FacebookLinkedInInstagram
Copyright © 2024 Workwide Group. Todos los derechos reservados