OtC Collections Specialist (Spanish)

Job Description

Job Description

Our company's Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC - Europe in Prague, Czech Republic is responsible for the execution and delivery of a broad range of financial services and processes across our company's business divisions and markets for the EMEA region.

The Order to Cash (OtC) Collections and Credit Specialist performs daily transactional activities in SAP for EMEA countries and cooperates with respective departments within our company.

Primary responsibilities for this position include, but are not limited to, the following:

• Contact customers based on daily SAP FSCM worklist and record actions taken, promises to pay, disputes and follow-ups
• Communicate via phone with customers in a daily basis with incoming and outgoing calls
• Follow-up on dispute resolution
• Perform reconciliation of customer accounts
• Prepare remittances is excel form which should be posted by Cash Applications team
• Assure statement of accounts and Dunning Letter are sent to all our customers
• Escalate difficult cases with the local markets and follow up for resolution
• Download invoices from our system and send it to customers if needed
• Perform other administrative task and supporting the managers

Education & Experience

• Bachelor's Degree in Business Administration, Accounting or Finance
• 1 to 2 years of experience in a finance or accounting department of a multinational company required
• Collections experience is an advantage
• Business-level English level and advanced level of Spanish language required
• Additional languages as Italian or Portuguese are an advantage

Technical & Soft Skills Requirements

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal and organization skills required
• Competency in MS Office applications (Excel, Word, PowerPoint) required
• Experience using SAP desired
• Demonstrated commitment to education and professional development
• Attention to detail and analytical skills
• Proactive mindset and advanced problem-solving skills
• Ability to identify and work on improvement / efficiency opportunities

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:
Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Billing, Business Administration, Business Management, Business Support, Business Systems, Communication Management, Compliance SOX, Consumer Markets, Credit Management, Customer Service, Detail-Oriented, Financial Accounting Controls, Financial Advising, Financial Markets, Financial Operations, Global Financial Markets, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Keen Observation, Management Process {+ 5 more}

Preferred Skills:

Job Posting End Date:
08/18/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.