job
Hungría, BudapestHungría, Budapest

Sanofi

Fecha de publicación 23.04.2024

Requests and Disputes Trainee (Spanish Speaking)

Requests and Disputes Trainee (Spanish speaking)

We are looking for students who have active student status,and in Sanofi we can offer your first experience as a trainee.

Join the Sanofi Trainee Program!

Interested in marketing, finance, management or HR?

The Sanofi Internship Program offers a wide range of opportunities for students who want to gain useful work experience in an international organisation and become part of an inspiring, young team.

You'll find the right position for you, whatever your field of study, as Sanofi sites offer a variety of internships for students who want to learn.

About the job
  • Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
  • Manage incoming customer calls and monitor new cases coming via email
  • Aim for "first call resolution" practice especially for requests
  • Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
  • Support request/claim resolution process with additional data gathering and communication
  • Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templates

When joining our team, you will experience...
  • Challenging tasks with professional responsibilities
  • Trainee training program opportunity
  • Competitive salary
  • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
  • Flexible working hours, home office
  • Internship and thesis support
  • Paid leave for trainees
  • Career opportunities after the traineeship

About you
  • Ongoing university studies
  • Excellent English and Spanish written and verbal , other European languages is a plus
  • Min. 30 hour/week
  • Functional Skills
    • At least 0.5-1 years' experience in Customer service in contact with the customers or similar (essential) preferably in Pharma
    • understanding of order to cash overall processes
    • Experience in call centers resolving customers issues (advantageous)
    • Strong problem solving, deductive and analytical skills (advantageous)
  • Technical
    • Hands-on experience of Salesforces Service Cloud(preffered) & SAP in S4 Hana preferred
    • Knowledge of Microsoft Office and expertise of MS Excel (essential)
  • Interpersonal
    • Ability to interact with customers in a professional manner (essential)
    • Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
    • Well-inclined towards change and has the ability to work under pressure.
    • Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)
    • Good communication skills (essential)


Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch ourALL IN videoand check out our Diversity Equity and Inclusion actions atsanofi.com!

Discover ourCode of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document before applying.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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