Service Desk Agent with Spanish Poland

Job Description

IT Help Desk

#MoveForward with Fujitsu!

Perfect choice! You just set the right direction for your future with this click!

But first, let us introduce ourselves. We are Fujitsu, a global leader in technology and business solutions that transform organizations and the world around us. Want to build new possibilities by connecting people, technology, ideas and creating a more sustainable world where anyone can advance their dreams with us? Jump on board Fujitsu as an IT Help Desk, where you will handle IT support and act as the first point of contact for IT problems. Read the job description, leave your CV, and take the lead in your career!

Your responsibilities

• processing reports of technical problems as 1st Line Telephone Customer Service,
• diagnosing the problems and trying to solve them,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations.

Our requirements

• fluency in English & Spanish (at least B2).
• high-level communication skills,
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
• team-oriented attitude.

Nice to have

Educational background as an information technology technician.

We offer

• remote work,
• continuous development,
• initial trainings preparing to work,
• laptop and if necessary - office inventory (chair, lumbar support pillow etc.),
• introduce a friend program.

We don't require experience in the IT industry or in a similar position - we will teach you everything!

Any questions?

Check how the recruitment process at Fujitsu looks like!

https://bit.ly/3CwWlQz

Take a look on our benefits

https://files.fm/f/xt2gj4hvj

For more information go to https://www.fujitsu.com/pl/about/careers/