Spanish Bilingual CSR (US Healthcare)

#1 PH Workforce Delivering to the US.

Bizforce and our medical billing division, MedCore Solutions, is seeking a Spanish Bilingual Customer Service Representative (US Healthcare) to join our team. BizForce & MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are fluent in Spanish, passionate about patient care, and looking to advance your career with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Assist Spanish-speaking patients with inquiries and appointments
• Answer inbound calls and respond to patient queries in a professional and compassionate manner
• Manage the intake of members or the admission/discharge information post notification
• Handle resolution/inquiries from members and/or providers
• Provide and handle eligibility, benefits of coverage, claims, and prior authorization
• Provide bilingual support and assistance to patients throughout their healthcare journey
• Schedule and reschedule appointments accurately
• Follow up with patients regarding payment and insurance matters
• Maintain patient records and confidentiality

Requirements

• Fluent in both Spanish and English (verbal and written)
• At least 2 years in a high-intensity, fast-paced environment as a Spanish Bilingual Patient Service Representative.
• Heavy calls (inbound and outbound) experience
• Proficiency certificate in Spanish
• Has experience in scheduling appointments
• Experience in Radiology practice is a MUST
• Proven work experience as a Patient Service Representative or similar role
• Knowledge of medical terminology, procedures, and insurance processes
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Familiarity with electronic medical records (EMR) systems
• Amenable to work in a graveyard shift (at any US time zone)

Other details:

Schedule: 8 hours Monday - Friday; Days off - Saturday and Sunday

Fulltime Position

Set-up: Work from Home

Start Date: TBD

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Permanent Work From home

Permanent Weekends Off

Great Company Culture and No Micromanagement

Benefits