Spanish Bilingual Virtual Assistant (US Healthcare)

#1 PH Workforce Delivering to the US.

MedCore Solutions, the healthcare division of BizForce, is seeking a Virtual Healthcare Assistants to join our growing team. The ideal candidate will be proficient in scheduling, prior authorizations, and providing virtual assistant support. Bilingual proficiency in Spanish and English is preferred to effectively communicate with our diverse patient population.

MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Responsibilities

• Assist healthcare professionals in scheduling appointments and managing patient records
• Monitor and prioritize incoming/outgoing communications and respond to inquiries
• Appointment Coordination: Organize and schedule patient appointments efficiently, ensuring optimal use of radiology and imaging resources.
• Patient Communication: Communicate with patients to confirm appointments, provide necessary instructions, and handle rescheduling or cancellations.
• Prior Authorization Requests: Prepare and submit prior authorization requests for radiology and imaging procedures to insurance companies.
• Track the status of submitted authorizations, follow up with insurance providers, and ensure timely approvals.
• Administrative Tasks: Perform a variety of administrative tasks, including data entry, record management, and correspondence.
• Patient Support: Assist patients with inquiries, provide information on procedures, and help them navigate the healthcare system.
• Patient Preparation: Provide patients with pre-appointment instructions and information to ensure they are properly prepared for their imaging procedures.

Requirements

Requirements

• At least 3 years of proven work experience as a Virtual Healthcare Assistant or similar role
• Experience in Radiology practice is a MUST
• Experience handling outbound and inbound calls
• Familiarity with electronic medical records (EMR) systems
• Strong understanding of medical terminology
• Ability to effectively communicate with healthcare professionals and patients
• Excellent organizational and multitasking skills
• Attention to detail and accuracy in maintaining patient records
• Ability to work independently and as part of a team
• Spanish Bilingual CSR is preferred
• Amenable to work in a graveyard shift
• Can start immediately

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Competitive salary