Student Success Manager (with Spanish)

Description

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

Who we're looking for?

We are looking for a proactive and dedicated Success Manager to support the learning journey of our students throughout their entire program. The ideal candidate is a strong community builder, enthusiastic about education and student success, and has a keen sense of ownership and responsibility for ensuring a positive learning experience.

Please submit all resumes or CV's in English. :)

Please pay attention to the fact that fluency in Spanish and English (both written and spoken) is mandatory for this role.

Note: Applicants are required to complete a test assignment as part of the application process.

What you will do

As a Success Manager, you will support a cohort of students throughout their 7 to 10-month program, ensuring they have a successful and enriching learning experience. Your main responsibilities will include:

• Onboarding and Engagement: Welcome and onboard new students, organize and host live orientation sessions, and set up communication platforms like Discord.
• Community Building: Create a tight-knit student community by developing engaging content, organizing online events, and facilitating student interactions.
• Student Support: Conduct 1-to-1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalate them when necessary.
• Administrative Duties: Maintain a comprehensive student database, keep track of agreements with up to 150 students, create schedules, send reminders, and produce timely reports.
• Collaboration and Coordination: Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings.
• Outreach: Reach out to unresponsive students through calls and personalized communication.

Requirements

• Have at least 1 year of experience in customer-facing roles (such as Personal Manager, Support Manager, Success Manager).
• Have a strong sense of ownership and responsibility, ensuring issues are resolved from start to finish.
• Be able to use a personalized approach for different types of clients.
• Possess extra-mile service skills and show proactive behavior in a service-oriented role.
• Be able to manage a large number of clients (up to 150) while keeping track of agreements and progress.
• Be proficient in English and Spanish (oral and written).
• Have excellent communication skills, both written and verbal, and be comfortable speaking in front of a camera for large groups.
• Be a self-starter with impeccable time management skills and a strong work ethic.
• Be solution-oriented with a high level of user empathy.
• Have strong organizational and analytical skills.

• Nice to haves:
• Basic skills in graphic design and video editing (using tools like Canva).
• Experience or interest in tech, EdTech, or education sectors.

What we can offer you

• Fixed Compensation: $1000 per month.
• Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
• Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
• Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
• Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation.
• Equal Opportunity Employer: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.