Virtual Receptionist - Spanish

Job Description
Highlights
• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

VIRTUAL RECEPTIONIST - SPANISH

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Virtual Receptionist - Spanish to be part of our team.

• He/She maintain a thorough understanding of the business partner's customers, and call-handling expectations

MAIN RESPONSIBILITIES

He/She shall perform duties and responsibilities including, but not limited to the following:

• Comply with specific call-handling workflow and virtual phone system functions for connecting, receiving, returning, queuing, and forwarding calls; Assigning extension numbers; Voicemail; Call conference; Interactive virtual response (IVR), etc.
• Receive and route all calls to the appropriate extension and/or call destination.
• Create a great virtual first impression and a positive caller experience by attending to each call with energy, empathy, tact, active listening, and customer focus
• Maintain mindfulness, accuracy, strong attention to detail, and a professional tone when taking messages from callers, sending emails, and documenting calls
• Effectively multi-task by utilizing tools available to simultaneously handle calls while documenting / taking notes
• Provide simple, clear, and accurate instructions, such as callback information, to callers as needed
• Consistently meet performance metrics, including but not limited to productivity (e.g., number of calls handled/routed within a given period) and quality (e.g., caller experience, call notes accuracy)
• Other duties as may be assigned.

Requirements

• At least one year of experience speaking Spanish.
• Demonstrates excellent verbal skills in both Spanish and English, with the ability to adapt communication as needed.
• Strong written business English skills required.
• Proficient with technology, including MS Office applications and internet browsing.
• Must be open to working night shifts.
• Willingness to work at Rockwell Business Center, Pasig City.

Benefits

• HMO benefits for you beginning day ONE, with an additional (1) Company-covered Dependent after 90 days
• At least 18 Days of Paid Time Off
• Mental Health counseling
• Dynamic Team Environment
• iFive is the place where you are never "just a number!"